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LINE
Stickers
Issues with Stickers
I can't download or use stickerstoggle Reporting creators' stickers or themestoggle
If you are having trouble downloading or using stickers, please try the following:
• Update the LINE app here.
• Check your network connection.
• Check the available amount of space on your device.
• Download the stickers again.
To delete and re-download your stickers:
1. Go to More > Settings > Stickers > Sticker Options.
2. Tap the red icon next to the sticker set > Delete.
4. Tap Purchase History > select the stickers in question, then tap Download.
If the issue persists after trying the steps above, please contact us using the Inquiry Form.
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Please follow the steps below to report creators' stickers or themes.
Note: The creator of the sticker set/theme you report won't be notified that you did so.
1. Select the sticker set or theme.
2. Tap Report at the bottom of the screen.
3. Select your reason for reporting the sticker set or theme, then tap Agree & send.
Note: Please understand that we are unable to provide you with the results of our investigation or any action that we take.
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How to purchase Stickers
Purchasing stickerstoggle
You will need to use Coins to purchase stickers in the LINE app. If you don't have enough Coins, you'll need to purchase some before you can buy stickers.
If you have enough Coins, try purchasing stickers with the following steps:
1. Go to More > Sticker Shop.
2. Select the sticker set you want to buy.
Tap here to open the Sticker Shop page from your smartphone.
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How to use Stickers
Viewing your stickerstoggle
Viewing your sticker purchase historytoggle Sending stickers as giftstoggle Rearranging and deleting stickerstoggle Downloading stickerstoggle Custom stickerstoggle Editing captions for custom stickerstoggle Using custom stickers you received as a gifttoggle
To view your stickers, please follow the steps below:
1. Go to More > Settings > Stickers.
Tap here to open the My Stickers page from your smartphone.
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To view your sticker purchase history, please follow the steps below:
1. Go to More > Settings > Stickers.
Tap here to open the Settings menu from your smartphone.
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Any sticker set with the Send as gift button on its purchase page can be sent to a friend as a gift.
To send stickers as a gift:
1. Tap the Wallet or More tab > Sticker Shop.
2. Tap the sticker set you want to send.
4. Choose a friend and tap OK.
5. Choose a gift character and tap Send as gift or Purchase gift.
Tap here to go to the Sticker Shop page from your smartphone.
- If custom stickers are sent as a gift, only the recipient can edit the caption.
- Users with a version of LINE earlier than 9.4.5 cannot receive custom stickers. If you'd like to send custom stickers to someone using an earlier version, please ask them to update the LINE app.
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You can rearrange and delete stickers from Sticker Options.
1. Go to More > Settings > Stickers.
Tap here to open the Settings menu from your smartphone.
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If you carry over your LINE account or reinstall the app, you will need to download your stickers again using the steps below:
1. Go to More > Settings > Stickers.
3. Tap Download all at the bottom, or tap the download icon next to each sticker set.
Tap here to open the My Stickers page from your smartphone.
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Custom stickers let you personalize them by adding your own captions.
Note: Custom stickers can be used with LINE version 9.5.0 and later. Update LINE to the latest version here.
To purchase custom stickers:
1. From the More tab, tap Sticker Shop, or from the Home/Friends tab, tap Services > Sticker Shop.
2. Tap the custom stickers you want to purchase.
3. Tap Edit caption.
4. Enter your caption and tap Done.
5. Review your caption on the preview screen and tap Purchase.
Note: The character limit for captions varies by sticker set.
You can also edit captions for custom stickers after downloading them. For the steps to edit custom sticker captions, see this Help article.
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You can edit the captions for custom stickers as many times as you like.
1. Choose the custom stickers you want to edit from your list of sticker sets in a chat.
2. Tap Edit caption at the bottom of the sticker set.
3. Enter a new caption and tap Done.
Note: The character limit for captions varies by sticker set.
Editing a caption does not affect stickers that have already been sent.
You can also edit captions from the Sticker Shop and My Stickers.
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To use custom stickers that were sent to you as a gift:
1. From the Friends or More tab, tap Settings > Stickers.
2. Tap Gift Box > the relevant item under Received.
3. Tap Edit caption.
4. Enter your caption and tap Done.
5. Review your caption on the preview screen and tap Download.
Note: The character limit for captions varies by sticker set.
You can also make changes to captions for custom stickers after you've downloaded them. For the steps to edit captions, see this Help article.
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